Shipping & Returns

SHIPPING

  • rileyBURNETT delivers to most destinations around the world.
  • Orders placed within Australia or goods shipped to an Australian residence are subject to the Australian GST. Orders placed outside Australia may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.
  • rileyBURNETT uses Australia Post to deliver Products both within Australia and internationally.
  • Delivery costs are as follows:
    All items are shipped Air Mail by Australia Post.
    Australia
    TOTAL DELIVERY COSTS
      AUD $7.00
       
    In Australian Dollars including GST  
    International  
    TOTAL DELIVERY COSTS  
    Per Item AUD $20.00
    Shipping for earrings and rings are provided at no extra charge when purchased and shipped with a necklace.
  • rileyBURNETT will endeavour to despatch your jewellery as quickly as possible, usually on the day the order is placed and generally within 24 hours of You submitting the Purchase Order. We endeavour to keep shipping costs to an absolute minimum and ensure that your goods arrive quickly and in excellent condition.


RETURNS

If for some reason the goods You ordered are faulty upon arrival, You need to email rileyBURNETT within 48hrs of receiving the goods. Please email

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We will endeavour to repair or replace the damaged item as quickly as possible and pay for return freight. It should be noted that because all our jewellery is hand made in limited runs at our showroom in Lennox Head, an exact copy of Your piece may not be available. If We can’t provide a replacement item You are happy with, We will gladly refund the amount on the purchase receipt to the credit card used in the transaction.

Please return goods to:

PURCHASE RETURN
rileyBURNETT
57 Ballina St
Lennox Head NSW 2478
Australia